Dean has held numerous Director level positions, mostly within DENTSPLY International Inc. and his experience as Middle East and Africa Commercial Director will serve him well in his new role with A-dec. He has been a member of several leading industry committees, assisting with the development of British, EU and International Standards related to Dentistry, as well as being a current member of the Institute of Directors and Institution of Engineering & Technology, Dean is looking forward to the new experiences that working at A-dec will bring; understanding customer needs within the Region, developing the retail network, and working alongside Schools and Institutions to ensure future dentists are trained on the best equipment available on the market.
When asked about his move to A-dec, Dean is keen to discuss his first impressions;
“When recently attending the AEEDC show in Dubai, hearing people talk so proudly of A-dec, I knew I had joined a great company, highly regarded both by customers and employees, one of the many positive comments I heard from a retail partner within the region particularly struck me; “I already know your products are high quality and great value, but what makes you special is the knowledge that each purchase is backed by a dedicated and knowledgeable team, both service and technical – this makes a difference”
Not only do A-dec strongly support their retailer partners, but with the recent announcement of the official 5-year warranty, A-dec is now able to stand behind it’s products formally, providing additional value to customers.
A-dec introduced the official 5-year warranty, effective January 1st, 2015, for all dental equipment and furniture purchased from an authorized A-dec dealer. Already well known for strong after-sale support, A-dec formally introduced this policy in order to further back their dealers and support customers.
“Dentists who own A-dec products already know that we are their partner for the life of their practice,” says Grant Gerke, Vice President of Product Marketing. “We focus on every last detail in each product we manufacture—and we wanted to make an official statement for our dentists that our commitment goes far beyond manufacturing a durable product. Now we’ve simply put our promise in writing.”
As the world’s leading manufacturer of dental chairs, delivery systems, and dental lights, A-dec provides reliable dental equipment solutions to better the lives of dentists and their patients in over 100 countries worldwide. A-dec is rated #1 by dentists for both “Reliability” and “After Sale Service” in a 2013 third-party double-blind study.